Submit a Claim

With the Major Plan, you can rest assured that we’re working to provide you with the simplest, most personalized claims submission process possible.

Find out how to submit a claim easily.

How do I submit a claim?

Important

Processing and lead times

All claims will be processed after the withdrawal period.
After the withdrawal period, claims will be processed within 6 working days of receipt of your documents.

Registration and refund

All your institutional fees must be paid before you can receive a refund.

Identification

We need to be able to identify you. To find out your certificate number, go to my certificate number.

Submission deadline

You can submit your claims within 365 days of the date your coverage went into effect.

6 easy ways to submit a claim.

To submit a claim by email, scan or take a picture of your invoice (dental or paramedical) using your smartphone, and email it to reclamation@planmajor.ca.

Your name, certificat number, your policy number must be included at the top of the email, as well as a void cheque

You also have the option of having your dental office submit a dental claim form directly for you, and your total bill could be instantly reduced according to the terms of your coverage. You’ll need to quote the numeric identifier TELUS ADJUDICARE 34 / AUTOBEN, your group number and your certificate number.

You also have the option of submitting your drug claims directly to the pharmacy. Please note that Plan Major is the second payer for your drug coverage, so you must first submit your claims to either RAMQ or another private insurance plan. To submit a claim, you’ll need to quote the TELUS ASSURE 34 numeric identifier, your group number and your certificate number

Claims can be submitted through our mobile app and web portal. Submission of claims and uploading of receipts can be done directly from your profile. In addition, we highly recommend that you provide your banking information under “Direct Deposit” if you wish to receive your reimbursement more quickly.

You will be prompted to create an ID using your certificate number (permanent code, student number or Major code), policy/group number, date of birth and postal code noted in your academic file.

Submit your claims by providing copies of your health care receipts and/or claim form by fax at 1 819-205-0714

Please ensure that your name, your certificate number (permanent code, student number or Major code) provided by your educational institution, as well as your policy/group number are included in all your correspondence with us. Please note: in order to expedite the repayment of your claims, it is highly recommended that you send us a void cheque.

Submit your claims by providing copies of your health care receipts and/or claim form by mailling them to the following addresse:

Major Plan – Claims Services 
763, Boulevard St-Joseph, 
Gatineau, Québec, J8Y 4B7

Please ensure that your name, your certificate number (permanent code, student number or Major code) provided by your educational institution, as well as your policy/group number are included in all your correspondence with us. Please note: in order to expedite the repayment of your claims, it is highly recommended that you send us a void cheque.

How to obtain your claims history?

Follow the steps to find out how to obtain your claims history.

Travel and accident claims

AIG

To submit a claim for accident and travel insurance, please contact the AIG Insurance Company of Canada (AIG) directly. It should be noted that there are two separate phone numbers to join them depending on whether you make an accident or travel claim.

Accident

Call 1 877.317.8060 for more information on how to make a claim.

Please note that in the event of a claim for care received following an accident, accident coverage always applies second. If in doubt, don’t hesitate to contact us. We’ll be happy to refer you and guide you through the process.
To submit a claim by mail, please contact the AIG Insurance Company of Canada directly at AHclaimscan@aig.com

Voyage

Travel Assistance

Call 1 877.207.5018 for immediate travel assistance.

To follow up on your file, you can contact AIG by e-mail at  info@globalexcel.com

To submit a trip cancellation or interruption claim by e-mail, send a request to the following address assistance@globalexcel.com

Visit the website globalexcelservices.com

Zurich

To file a claim for accident and travel insurance, please contact Zurich directly. Here are the steps to follow for accident and travel insurance.

Accident

When it comes to accident claims, you have 3 options:

Log on to Zurich’s electronic portal
Zurich’s electronic portal
Send an e-mail to zurichGroup@crawco.ca with your receipts and the proof required to assess your file.
By mail to the following address:
Zurich Group Claims C/O Crawford & Company, 100 Milverton Drive, Suite 300, Mississauga (Ontario), L5R 4H1. By submitting your receipts and the evidence required to assess your file.

Remember to include your name, student number and accident group number in all communications.

Please note that in the event of a claim for care received following an accident, accident coverage always applies second when you already have health coverage. If in doubt, don’t hesitate to contact us. We’ll be happy to refer you and guide you through the process.

Travel

For travel claims, please contact Zurich at the following e-mail address: travelclaims@wtp.ca
You must include your name, student number and travel group number at the beginning of your e-mail.

It is important to contact Zurich Travel Assistance prior to treatment so that they can verify certain information:
  • Confirm insurance coverage
  • Pre-approve treatment
  • Zurich can then recommend places for treatment abroad.

Travel assistance telephone numbers

1 877-541-0127 toll-free from the U.S. and Canada

1 416-649-2555 collect from anywhere else in the world

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