Frequently asked questions

Each student association or school has its own page on the Plan Major website. To find your insurance information, select your association’s logo on the home page, or search for your association or school name in the search bar.

Click here to find your student association.
If you’re having trouble answering your question, you can call Plan Major customer service directly at 1-877-976-2567.

Group insurance plans in place at colleges and universities help reduce the financial burden of health/dental expenses during one’s school career. What’s more, these plans can be accompanied by a student assistance program providing rapid access to low-cost mental health resources for the student community.

Group insurance plans are set up with the help of student associations or college and university administrations. Group insurance is implemented following extensive consultation with students to determine their needs.

All students are automatically enrolled in the insurance plan. Insurance fees are billed on your school’s statement of account.

Only the person holding the coverage (the student/member/insured person) may access his/her personal information concerning his/her insurance. The only information that can be disclosed to the member’s family and friends is that which is available at all times on the Plan Major website.

Yes, during the modification period you can extend your plan coverage to your children and spouse, and benefit from an affordable family plan. Your dependents benefit from the same coverage as you.

For more information on the process and conditions, visit the Plan section of your association/educational institution page.

For some schools, an action may be required on your part in order to activate your coverage:

– Transmit your date of birth
– Filling in a consent form to obtain your personal information

To find out if a coverage activation action is required for your plan, please consult the Plan tab on your student association/educational institution page.

A withdrawal and modification period is established at the beginning of each session (fall and winter). During these periods, you will be able to withdraw from the plan and request a refund or credit of your insurance plan fees without charge or justification.

Please note that for most student associations/educational institutions, if you are a student in the fall semester and remain in the plan, it will not be possible to withdraw from the plan in the winter semester.

Are you a continuing education student? Find out all the details on your association’s page.

You can withdraw from your plan during the modification periods specific to your student association/educational institution. All information concerning withdrawal periods is detailed in the Withdrawal section.

Are you a continuing education student? Find out all the details on your association/school page.

Group insurance at colleges and universities is tied to maintaining student status at the institution. If you are a student during the winter session, your coverage is also active during the summer session, even for graduates. For more information, visit the Plan section of your association/educational institution page.

You have access to our Discount-Network, which allows you to benefit from discounts or reduced rates with our vast network of partners (gym, dental clinic, massage therapist, vision clinic, physiotherapist and more!).

Many other services are also available. Most of our plans can be accompanied by a student assistance program providing access to mental health resources. We also offer a telemedicine service, a pet assistance service, an identity theft assistance service and a success assistance service. To find out which services are included in your coverage, please refer to the tabs on your student association/educational institution page.

Yes, each insurance coverage has its own annual maximums, exclusions and particularities. For a specific question or to check whether you are eligible for a particular service, you can consult your association’s page or contact our team by e-mail at student@majorplan.ca.

If your question is related to a dental service, you can attach a treatment plan available from your dental office to find out exactly what portion is covered by your group insurance.

Click here to view a short video explaining how to submit your various claims.

You can also go directly to your student association/educational institution’s page in the Claims 101 section for the same information.

Here’s what’s important to include when sending your claims to the Plan Major team. In addition, we strongly recommend that you include a specimen cheque for faster reimbursement.

– Full name (first + last)
– School attended
– Group number
– Certificate number

*Your certificate number is either your student number (DA or, your permanent code, depending on your educational institution. To find out your certificate number, please consult the “Important numbers” card on your student association/educational institution.

There are two main numbers to remember when using your insurance or communicating with Plan Major → the certificate number and the group number. The certificate number is unique to each individual. It identifies you to us. The group number is the same for all members of your association.

Depending on your student association, the certificate number may be your student number or your permanent code. You can find this information along with your group number on your association/educational institution page.

The Major Code was a unique code used prior to the 2025–2026 academic year as a certificate number for certain groups. It was provided by the Plan Major team upon completion of a specific form. For some claims related to previous academic years, the Major Code may still be used in certain groups.

When a member of the Plan Major team informs you that your claim has been processed and that we have your bank details, the refund should be issued within 5 working days. If this is not the case, the refund may take longer and will be sent by cheque to the address we have on file.

By downloading the mobile app or on the web portal, from your profile, you can complete your claims and provide receipts as required. In addition, we strongly recommend that you personalize your banking details under “Direct Deposit”, if you wish to receive your reimbursement more quickly. You will be asked to create your login using your certificate number, group number, date of birth and postal code from your school file.

You can view the reason for the denial in the mobile app or on the web portal. In general, claims may be denied for the following reasons:

– Your coverage is inactive (activation issue or change period in progress)
– The expenses were incurred before or after your coverage period
– The submitted expenses are not covered by the insurance plan
– The maximum allowed for this type of claim has been reached

If you can’t find the answer to your question, we suggest you contact the Plan Major member support team by phone at 1.877.976.2567 or by e-mail at etudiant@planmajor.ca.

If you enter your mobile application and your dashboard shows N/A, your coverage is INACTIVE. If you make any claims at this time, they will be automatically declined.

Inactive coverage can occur for a variety of reasons. Here are a few examples:

Your institution is currently in a modification period.
Your tuition fees have not been paid in full.
Are you still a student?

If you can’t find the answer to your question, we suggest you contact the Plan Major member support team by phone at 1.877.976.2567 or by e-mail at etudiant@planmajor.ca.

Before registering, please check your student association’s page to see if any action is required to activate your insurance coverage.

To register, make sure to use the following information:

– Your group number
– Your certificate number
– Your date of birth
– The postal code linked to your student file

Password requirements:

Minimum of 8 characters
At least one uppercase letter
At least one number
At least one special character (e.g., !, %, &)
Do not use your username, first name, or last name
Accented characters are not supported

Important:
You will not be able to create your account during your association’s opt-out period or if you have an outstanding balance on your institutional invoice.

The Student Assistance Program (SAP) offers access to a 24/7 psychological support center. This confidential service provides consultations with specialists who can help you in the short term. What’s more, the EAP makes available an online toolkit to give you easy access to advice, support and varied digital content on a variety of topics.

Check your eligibility on your student association/educational institution page

1 – Visit your Telus Health portal at virtualcare.telushealth.com or download the Telus Health mobile application.
2 – Enter the email address you wish to use to set up your account.
3 – Select your province.
4 – Select “I qualify as a student”.
5 – Select “I will use my group number”.
6 – Enter your group number and your personal identifier (certificate number).
7 – Click on “Send me my activation link”.
8 – Then click on the link sent to your e-mail address and complete your registration.

1 – Dial the Helpline number, initiate a discussion with a Huni PAE contact person by phone at 1-888-781-7274 or by e-mail at info@hunipae.ca. You’ll need to provide your group number and certificate number when you call.
2 – You will then be put in touch with the type of specialist you require. He or she will work with you to schedule your next session.
3 – According to the established schedule, you will be able to benefit from your consultation. You’ll also be able to schedule other appointments if necessary.

The program offers you  8 60-minute mental health consultations per year. In addition, you have access to 60 minutes per issue for each of the other services.

The primary objective of the assistance program is to offer support in various aspects of life.

On psychological support, the assistance program can help you understand and manage your emotions, thoughts and behaviors.

In terms of legal support, the program can cover a variety of topics, such as contracts, property issues, consumer disputes, employment law issues and so on. Legal consultations can also help individuals understand their legal rights and obligations.

EAPs even offer financial advice to members. Personal finance specialists can address topics such as retirement planning, debt management, savings management, investment management, taxes and more.

Finally, nutritional counseling aims to help individuals improve their diet and overall health. Consultations can cover topics such as weight loss, weight gain, eating disorders, nutritional needs related to chronic diseases (diabetes, hypertension, heart disease), nutritional needs related to pregnancy, breastfeeding, aging.

Other services may be added to the offer. Please consult the Assistance Program tab on your association/educational institution page.

The assistance program offers a range of support. As a result, there are different specialists qualified to respond to different problems.

Telemedicine provides quick and easy access to a doctor or other healthcare professionals via a mobile application. Patients can consult securely via video, audio or chat. There’s no need to visit the doctor’s office. What’s more, the service is available 24 hours a day, 7 days a week!

Check your eligibility on your student association/educational institution page

Telus Health offers support on many medical topics. Here are just a few examples of what telemedicine can do for you.

– General medical advice
– Diagnosis
– Writing and renewing prescriptions
– Requesting laboratory tests
– Referral to specialists
– General mental health support
– Other

You may not have access to telemedicine. That’s why we recommend that you first consult your student association’s page. If you are eligible, your number of free consultations will be listed under the Telemedicine tab on your association/educational institution page.

Once you have reached your limit of free consultations, you will be charged a per-consultation fee.

Yes, you can consult healthcare professionals without having a family doctor associated with your file. What’s more, there are many specialists on the platform, and we can refer you to doctors in your community for clinic visits, if necessary.

If you have a family doctor, a virtual visit with one can help with the care they already provide. To keep your records up to date, we can inform your family physician.

Following a medical consultation, the care management team or registered nurses are responsible for sending the prescription directly to the patient’s pharmacy or nearest location, depending on the patient’s preference.

1 – Visit getmaple.ca/planmajor and enter your health/dental group number and certificate number.
2 – Complete your profile details and create a Maple password.
3 – Download the mobile application (or access it via the Internet) and log in to your account.
4 – All Maple tools and services are accessible from your personalized dashboard!

1 – Visit your Telus Health portal atwww.telus.com/en/health or download the Telus Health mobile application.
2 – Enter the email address you wish to use to set up your account.
3 – Select your province.
4 – Select “I qualify as a student”.
5 – Select “I will use my group number”.
6 – Enter your group number and your personal identifier (certificate number).
7 – Click on “Send me my activation link”.
8 – Then click on the link sent to your e-mail address and complete your registration.