Fédération étudiante de l’Université de Sherbrooke (FEUS)

Conditions

In order to submit a claim and obtain a refund, please ensure that all fees on your school invoice have been paid.

Processing and timeframe

All claims will be processed after the withdrawal period. After this period, claims will be processed within six business days of receiving your documents.

Identification

During the claim application process, we need to identify you. To find your identification details, please refer to your important numbers card.

Maximum time limit for submitting claims

You have the option to submit your claims within 365 days of the start date of your coverage.

You can easily submit your claims via the mobile app or web portal. This option is the most secure way to submit your claims. From your profile, follow the steps to submit your claim and upload your receipts. Don’t forget to add your bank details under the “Direct Deposit” tab to receive your reimbursement.

When you log in for the first time, you can create your account after the modification and withdrawal period using your certificate number, group number, date of birth, and the postal code listed in your academic file.

Do you see “N/A” in your mobile app? This means that your coverage is currently inactive, so there is no need to submit a claim at this time. You may be in a transition period.

If the “N/A” message remains after this period, please contact us at student@majorplan.ca: a member of our team will be happy to assist you.

You can also ask your dental office to submit a dental claim form directly for you, and your total bill may be reduced instantly according to the terms of your coverage.

You will need to provide them with the TELUS ADJUDICARE 34 / AUTOBEN digital identifier, your group number, and your certificate number.

You can also submit your claims for medications directly at the pharmacy. Please note that Plan Major is the second payer for your drug coverage, so you must first submit your claims to either the RAMQ or another private insurance company. To make a claim, you will need to provide the TELUS ASSURE 34 identification number, your group number, and your certificate number.

Depending on the software used by your pharmacist, you may have to provide a certificate number with at least 10 digits. Simply add zeros in front of your number to reach 10 digits.

Plan Major is the second payer for your drug coverage, so you must first submit your claims to either the RAMQ or another private insurance company.

If you were insured by a private insurance company and have lost that coverage, you must register with the RAMQ before submitting your claims.

You can send us your claims by fax, providing us with a copy of your treatment receipts and/or compensation form, to the following number: 418-425-5100

Please ensure that your name, certificate number, and group number are included in all correspondence with us. Don’t forget to send us a specimen check.

You can send your claims by mail by sending us a copy of your treatment receipts and/or the compensation form to the following address:

Plan Major – Claims Department

PO Box 70025 SUCC QUÉBEC-CENTRE

Quebec City, QC, G2J 0A1

Please note that postal delays are to be expected.

Make sure your name, certificate number, and group number are included in all correspondence with us. Don’t forget to send us a sample check.