Sample email

To make things easier for you, below is a sample email you can use as a guide when contacting us.

  • Given name and family name
  • Educational institution and policy number
  • The student number assigned by your educational institution
You have nothing else to write.  However, do not forget to attach all the supporting documents (invoices or forms) related to your claim request.

  • In order to streamline the process and track your requests, it is recommended that you always start your email by stating the three above mentioned elements.
  • You can take a photo or scan the documents.  You must ensure that the image is clear.
  • We suggest that you join a void cheque to increase the speed of the reimbursement.
  • You will get a confirmation receipt of your request a few minutes after sending it.  If you do not get a confirmation receipt, please contact us.


N.B. Your request must be sent by email to :