Frequently Asked Questions (FAQ)

Here is a list of Frequently Asked Questions which answer most of students’ questions.


*The Frequently Asked Questions will be available shortly.

We strongly recommend that you read this document carefully.

For any other questions, please contact our customer service toll-free at 1-877-976-2657 or by email at


To submit a claim, you will need the following policy numbers:


Your student permanent code/student number corresponds to your certificate number.